7 Issues and Help
Caution!
Risk of injury!
Improper repairs can result in your appliance no longer functioning safely. You are putting yourself and your surroundings at risk.
It is often only minor faults that lead to a malfunction. In most cases, you can easily rectify these yourself. Please refer to the following table before contacting your dealer. This will save you a lot of trouble and possibly also costs.
If the device requires servicing, take it to your sales partner. The battery built into this product cannot be replaced by the user. Please contact our service centre for information on replacement.
| Error/Fault | Cause | Remedy |
|---|---|---|
| Device does not work | Device defective? | Contact service. |
| Battery discharged? | Charge the battery. | |
| Battery defective? | Contact service. | |
| Laser not visible | Poor ambient conditions? | See note on ambient conditions in this manual. |
| Cable too long? | Use an XLR cable with a larger cross-section. | |
| Measurement distance too long? | If possible, reduce the measurement distance. | |
| "over" appears on the display | — | Permissible measurement range of +/− 50° has been exceeded. |
| Three dashes appear on the display | — | Recalibrate the device. |
If you cannot rectify the fault yourself, please contact our service team directly. Please note that improper repairs will also invalidate the warranty and you may incur additional costs.
7.1 Service centre
TEQSAS GmbH
Otto-Hahn-Straße 20a
50354 Hürth
Germany
Tel.: +49 (0)2233 611-500
E-Mail: service@teqsas.de
7.2 Observe ambient conditions
The visibility of the laser beam depends on the ambient brightness. As a general rule:
- Subdued light – good visibility
- Direct sunlight – poor visibility
- Rain, dust or steam – poor visibility
Other adverse influences:
- Measurements through glass or plastic panes
- Contaminated laser outlet
- Strong temperature fluctuations: always allow the device to acclimatise in the transport case for some time before use in very cold or warm environments.